Returns & Exchanges
Due to the perishable nature of our food products, we offer a 14-day return window for unopened items to ensure maximum freshness and safety for all customers. If your order arrives damaged or incorrect, we provide a full refund or replacement to guarantee your satisfaction.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation of why you would like to return the item.
Verification and Photos
For damaged or spoiled goods, please attach clear photographs of the product and packaging to help us expedite your refund process.
Secure Packaging
Place the unopened item in its original shipping box or a similar protective container to prevent any transit damage during the return journey.
Receive Refund or Credit
Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing